“The roots of a great leader lie in humility, empathy and authenticity. Authenticity leads to trust, and trust can grant major boons to your organization. Trust is money.”

“But empathy doesn’t mean you have to make everyone like you. To paraphrase former US Secretary of State, Colin Powell: if you try to please everybody, you’ll avoid tough choices and shy away from confronting people when you should. According to him, this will only lead to your coming off as fake and untrustworthy.”